If you are struggling to place an order or are receiving an error from Paypal that your payment cannot be recognised, it may be because the server you are using is based overseas. Please do try again but using a server based in the UK. We generally find most workplaces have servers that are outside of the UK and this is usually the issue.
- We post ALL items first class.
- Once the purchase has been made, they are posted the next working day. (i.e, ordered on a Tuesday,
we will be posting the item on a Wednesday...)
- We post Monday to Friday ONLY.
- If an order has been made on a Friday, this will be posted the following Monday, first class.
- First class is the ONLY service we provide - we cannot offer an alternative service.
- The postal service is provided by Royal Mail - they claim to deliver the item the following day after posting, although the service can take up to 5 WORKING DAYS.
- We don't have any control over the service Royal Mail provide - although we are always happy to help if the item has still not arrived after the 5 WORKING DAYS. Our orders are typically received within 2-3 working days.
- If you have NOT received your order within 5 WORKING DAYS, please do contact us as there may have been an issue with the postal service.
- We do receive the address details from Paypal - please ensure these details are correct at the time of purchase as we cannot change the order once it has been posted. Please do contact us asap if you need to change the address information via email or Facebook message. We will confirm your details have been changed, please allow a few hours for us to confirm receipt of your request.
- Envelopes are provided loose inside the larger postage envelope - they are NOT in the cello wrapped card. Please do retrieve this before throwing away the larger board backed envelope that we have posted to you.
VAT Registered: 217 1233 46 Company Number: 09679751