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FAQ's About Making A Purchase

 

Do I need to set up an account to place an order?

You don't have to have an account to shop with us online. You simply purchase through Paypal.

You also don't have to have a Paypal account - you can continue the checkout procedure as a 'Guest'.

 

Is my information secure and private?

At Love Layla Designs, we take care to protect your privacy and secure your information. We will not disclose your personal details to third parties.

We use Paypal to keep your information safe and inaccessible to other Internet users.

For all other information about Love Layla Designs and this website, please visit our Disclaimer and Privacy Policy pages.

 

How do I make a purchase?

Once you have found the item(s) that you wish to purchase, select 'add to cart'. When you are ready to complete your order, click on the ‘view basket’ option, which is at the top and bottom of your screen - and then, ‘Checkout’. You will need to enter your Paypal details to complete your order.

Ensure that all of your address, order and payment details are correct and then confirm your order.

 

If you have any questions on this process, or have any difficulties placing an order, please get in touch as soon as you can.

 

What payment methods do we accept?

We accept Paypal, Paypal does accept all card payment methods as well as using an existing Paypal account.

 

Can I order over the phone, email or text message?

Unfortunately, not. We use the website or alternative selling sites solely so we can control orders and ensure all your details are kept safe and are correct.

 

How can I retrieve my order number?

As we use Paypal to fulfil the checkout process, your details will be shown in your Paypal account. If there are any issues with your order, please do send us an email at hello@lovelayladesigns.co.uk and we will be happy to assist.

 

Can I add items to an existing order?

No, because we aim to dispatch your order as quickly as possible, we do not allow you to add items to an existing order. The easiest way to add items it to create a new order.

 

Can I cancel an order once it has been placed?

Your order can be cancelled up until the point that it has been dispatched from our warehouse. We dispatch within 1-2 working days. Get in touch if you need to cancel an order. If your order has already been dispatched, you can return it within 28 days of receipt.

If you are not completely happy with your purchase you can return it to us by post within 28 days from the day the parcel is posted. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.

Please post your item back to: Love Layla Designs Limited, Love Layla Designs Limited, Unit 4, Tavern Works, Skinner Lane, Pontefract WF8 1HG. We will issue a refund of any unused items once we have received the returned item - please keep the proof of postage. We will not however refund the value of your postage costs to return the item.

 

What are the delivery charges & how long will it take?

Love Layla Designs does its best to provide a quick, safe and convenient delivery service to your front door or the delivery location of your choice, as quickly as possible. We select First Class postage which can take up to 1-3 working days to arrive, but in some cases can be delayed due to issues beyond our control particularly during peak times.

 

Can I change my delivery address after my order has been dispatched?

No. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse.

 

Can I track my order?

Unfortunately Love Layla Designs do not offer a tracking service.

 

Which countries do Love Layla Designs deliver to?

We currently deliver to the UK only. Check back frequently as the list of international countries we dispatch to will increase over time.

 

How do I return an item?

If you are not completely happy with your purchase you can return it to us by post within 28 days from the day the parcel is posted. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.

Please post your item back to: Love Layla Designs Limited, Unit 4, Tavern Works, Skinner Lane, Pontefract WF8 1HG. We will issue a refund of any unused items once we have received the returned item - please keep the proof of postage. We will not however refund the value of your postage costs to return the item.

 

Do you commission artwork?

Love Layla Designs have an in-house design team. Unfortunately our design team do not accept design submissions.

 

Do you wholesale your products?

Love Layla Designs does occasionally wholesale merchandise to other retailers or wholesale organisation, get in touch today with your request via email: hello@lovelayladesigns.co.uk

 

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hello@lovelayladesigns.co.uk

VAT Registered: 217 1233 46       Company Number: 09679751

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